sohotogell Privacy Policy

This page describes what we collect when you use sohotogell and how we keep that data protected. When you create an account, deposit funds via DANA or e-wallet, or join our slot tournaments and live-dealer tables, we gather information needed to verify your identity, process transactions, and support your account. Our commitment is to handle your data responsibly and transparently.

sohotogell operates an online gaming platform accessible across web and mobile in supported regions. This policy applies to all users, whether you access our platform from Jakarta, Surabaya, or elsewhere, and covers all services we offer—from football and esports betting to slots, live casino, and customer support.

We comply with data-protection principles applicable to our jurisdictions. Your rights regarding personal information depend on where you are located and the laws that apply. We outline those rights below.

What we collect and why

Account and identity data

We collect your name, email address, phone number, date of birth, and address when you register with sohotogell. We also ask for identity documents (national ID, passport, or driver's license) to verify that you meet local eligibility requirements and to comply with anti-money-laundering regulations. This verification protects you and us from fraud.

Payment information

When you deposit or withdraw funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details—amount, date, and payment method. We do not store full card or bank-account numbers; payment processors handle that encryption. We retain transaction records to prevent fraud, resolve disputes, and meet regulatory requirements.

Device and usage data

We collect information about your device (browser type, operating system, IP address) and how you use sohotogell (pages visited, games played, tournament participation, bets placed). This helps us diagnose technical issues, improve performance, and detect suspicious activity.

How we use your data

We use the information we collect for the following purposes:

• Account operationWe verify your identity, process your deposits and withdrawals, and manage your account history.
• Fraud preventionWe monitor for unusual activity, such as withdrawals from unfamiliar locations or repeated failed login attempts, to protect your account.
• Legal complianceWe share data with regulators when required by law, and we keep records for the period mandated by local jurisdiction authorities.
• Service improvementWe analyze usage patterns to improve platform performance, fix bugs, and understand which games and tournaments are popular in regions like Liga 1 coverage areas.
• Customer supportWe use your contact details to respond to account-recovery requests, KYC queries, and withdrawal delays.

Sharing and third-party processors

sohotogell does not sell your personal data. We do share data with trusted third parties when necessary to operate the platform:

• Payment processorsmobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment partners receive transaction data to complete your deposits and withdrawals.
• Hosting and infrastructure providersOur servers may sit outside your jurisdiction; we use encrypted connections to protect data in transit.
• Compliance and regulatory bodiesWe report data to authorities when required by law, such as anti-money-laundering agencies.

Your data is protected by encryption, secure servers, and strict access controls.

Your rights and data retention

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. If you are based in a jurisdiction with specific privacy laws, you can contact our support team to exercise those rights. We retain your account data and transaction history for as long as your account is active and for a period after closure as required by law.

If you request account deletion, we will remove most personal data, but we must retain transaction records, identity verification documents, and compliance logs as mandated by anti-money-laundering regulations and local law.

Contact us about privacy

If you have questions about how sohotogell handles your data, wish to exercise your rights, or believe your information has been misused, contact our support team. We respond to privacy inquiries in English and local languages during business hours.

This privacy policy may be updated as sohotogell evolves and laws change. We will notify you of material changes by updating the date at the bottom of this page and, where required, by email. Your continued use of sohotogell after updates means you accept the revised policy.

Last updated: May 2025